10 Usability Heuristics for Voice User Interface Design
Human needs haven’t changed over the years but what has changed is technology and context. Voice interfaces will not free us from the most substantial problems of user interface design...
Making voice assistants good conversational partners
In a human-machine conversation, errors are bound to happen. We cannot always prevent them, however, what we can do is make our machines robust enough so that they inform their users what went wrong and work with them to resolve it....
Sorry! I didn’t find lights – Designing for errors
Me: Alexa! Turn on the lights.
Alexa: Sorry! I didn't find lights.
Me: Hey Google! Turn on the lights.
Google: You got it! Turning Smarty on.